Partner Manager

Brand Partnerships

  • Tokyo, Japan

We’re looking for a Strategic Partner Manager to join the team at Niantic! This role acts as the nexus of communication between external partners and internal teams, handling a high capacity of campaigns to optimize the performance of Niantic’s Sponsored Locations product for partners. You, as the Partner Manager, will own all components of the partner relationship to increase engagement, ensure retention and deliver satisfaction including maintaining the partners’ happiness level, growing the relationship through campaign execution and driving renewals. We are looking for an enthusiastic teammate who thrives in an adventurous environment, and possesses a mastery of relationship management, both internally and partner-facing.

Responsibilities

  • Serve as primary liaison to partners, leading accounts, supporting and responding to requests in a swift and responsive manner to ensure partners are happy and issues are resolved quickly.
  • Collaborate closely with Strategic Business Development Manager to ensure well-executed handoffs, and to develop, maintain and grow partner relationships; optimizing for shared goals and objectives.
  • Build and streamline internal processes and improvements.
  • Drive customer success by promoting the best methodologies, accelerating feature adoption, sharing and discovering new ways to add new value through Niantic’s games.
  • Drive growth and increase the Life Time Value of partners through campaigns to upsell or renew, while developing an understanding of partners’ business challenges and goals, as well as, the AdTech competitive landscape.
  • Work closely with the Cross-functional teammates to help plan and implement campaigns and promotions, build case studies and customer success narratives and provide a feedback loop from partners.
  • Ensure partner retention and enthusiastically lead and implement partner renewals.
  • Convert partners into advocates through quantitative result analysis, external reviews, case studies or referrals.
  • Other duties as assigned.

Qualifications

  • 5+ years of relevant job experience (e.g. Customer Success or Account Management) handling multi-million dollar accounts, specifically for an AdTech or Digital Media product.
  • BA/BS degree in business, communications, marketing, or related area of study (or equivalent practical experience).
  • Data-driven, and strategic problem solver able to work cross-functionally with Product/Marketing teams.
  • Adaptive to change and has the ability to learn quickly.
  • Experience leading a multiple tasks and comfortable with self-managed prioritization.
  • Native level Japanese, business level English a must.
  • Track record of growing customer happiness, adoption, and retention.
  • Experience and ease in building and handling C-level relationships.
  • Significant experience planning and measuring feature campaigns to drive product adoption.
  • Innately collaborative; shown proficiency in cross-functional leadership.
  • Ability to excel in a partner-facing, consultative role developing sophisticated / strategic accounts.
  • Proactive, insightful and solutions-focused.
  • Experience in marketing or business consulting, especially in retail/CPG/geo-business industry will be a plus.
  • Strong familiarity/knowledge of Niantic games, it’s community, and gaming communities a plus.
  • Proficiency in Mandarin Chinese and/or Korean a plus.

Join the Niantic team!

Niantic は、世界有数のAR (拡張現実)テクノロジーの提供によって、人々が現実世界でクリエイティブな魅力にあふれた冒険のきっかけを作っています。私たちの製品・サービスは、外に出て探索する、運動する、そして人と人とのつながりを作ることを促すことを願ってつくられています。

 

2011年にGoogle で設立され、任天堂株式会社、株式会社 ポケモン、Alsop Louie Partners などの心強い投資家のサポートを受けて、2015年に独立しました。現在Nianticが提供するコンシューマー向けタイトルには、世界をコントロールすることをテーマにした先駆的なゲーム「Ingress」、記録やぶりのAR ゲーム「Pokémon GO」、「Pikmin Bloom」などがあります。また、2021年11月には、開発者向けAR プラットフォームである Lightship の提供を開始しました。

 

Niantic は雇用機会均等雇用者です。Niantic の製品を愛してくださっているコミュニティの皆様に喜んで頂ける製品・サービスをつくるにはまず、全ての社員を支え、それぞれが自分の安全な居場所があることを実感できる環境を作ることが必要不可欠であると確信しています。このミッションのためにはテクノロジー業界において過小評価されてきた人材もふくめ、積極的に多様性(ダイバーシティー)を反映する人を募集し、採用することを重視しています。これはNianticの価値観においてもっともコアなものだと考えています。

 

私たちは、毎日わくわくしながら、知的好奇心をもち、課題解決への情熱を大切に、楽しく仕事に取り組んでいます。Niantic は、サンフランシスコ、サニーベール、ベルビュー、ロサンゼルス、ロンドン、東京、ハンブルグ、チューリッヒの各都市にオフィスを持ち、それぞれで採用を広げています。

Niantic is the world’s leading AR technology company, sparking creative and engaging journeys in the real world. Our products inspire outdoor exploration, exercise, and meaningful social interaction.

Originally formed at Google in 2011, we became an independent company in 2015 with a strong group of investors including Nintendo, The Pokémon Company, and Alsop Louie Partners. Our current consumer titles include pioneering global-control game Ingress, record-breaking AR game Pokémon GO, and Pikmin Bloom. In November 2021, we launched our developer platform, Lightship, enabling creators to build immersive AR experiences around the globe.

Niantic is an Equal Opportunity employer. We believe that cultivating a workplace where our people are supported and included is essential to creating great products our community will love. Our mission emphasizes seeking and hiring diverse voices, including those who are traditionally underrepresented in the technology industry, and we consider this to be one of the most important values we hold close.

We're a hard-working, fun, and exciting group who value intellectual curiosity and a passion for problem-solving! We have growing offices located in San Francisco, Sunnyvale, Bellevue, Los Angeles, New York, London, Tokyo, Hamburg, and Zurich. #LI-HYBRID